Response Handling
All responses are handled on the day they are received. Responses, via all different methods from post to web, are entered onto our process orientated systems.
Our real time systems designed and built by MMC gives our clients immediate access to reports whilst providing the quickest possible processing and delivery to all responses.
The response could be a simple thank you letter for a donation, a compensation claim that has to be verified, or a mail order item with credit card processing, all are treated the same way giving the end customers the best possible experience of using our and therefore your service.
Key Features
- Contact centre
- Web, phone, text, email, post handling
- Money handling and merchant services
